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Senior ServiceNow Consultant – ITOM/HRSD

Careerbuilder-US

This is a Full-time position in Plano, TX posted April 8, 2021.

Role: Senior ServiceNow Consultant

Location: Plano, TX

Job Type: Fulltime

Job Description:

This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex Service Mapping projects to discover the client’s application and infrastructure landscape aligned to Industry best practices and translating functional & technical requirements into implementation work package. Should be able to interact with the different application and infrastructure teams to understand and document the landscape..

Job Requirements:

ServiceNow ITOM:  (8 Positions)

Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• At least 3 years of experience in Development/ Configuration/Solutions evaluation/ Validation and deployment in ServiceNow IT Operations Management – Service Mapping and Discovery
• At least 2 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
• Working knowledge in ServiceNow Service Mapping and Discovery and be able to create mapping patterns and troubleshoot

ServiceNow HRSD: (5 Positions)

Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• At least 3 years of experience in implementing ITSM or other solutions suites with 2+ years’ of experience with HR Service Delivery (HRSD) implementation
• At least 2 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
• Proficient understanding of HR best practices related to ServiceNow HRSD and technical components including Case and Knowledge configuration in HRSD

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