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Claims Consultant – Property

Horace Mann Service Corp

This is a Full-time position in Irving, TX posted February 19, 2021.

Job Description n nYou will be helping our customers back to normal.

Horace Mann is a leading insurance and financial services company focused on meeting the evolving need of public K-12.

You will be led by a Claims Manager of Property.

You will be supported by our Claims Training team and support staff.

You will be using Xactimate to write estimates on claimants’ property.

You will negotiate settlements with both attorney represented claimants as well as unrepresented claimants.

You will investigate coverage, determine liability, and settle claims for our educators while delivering top notch customer service and adhering to our best practices.n n Horace Mann n nHorace Mann was founded in 1945 by two teachers who saw the need for quality, affordable auto insurance for teachers.

Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.

And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have nearly $10 billion in assets.

For more information, visit the Horace Mann website at www.horacemann.comn nAs a leading insurance and financial services company focused on meeting the evolving need of public K-12 teachers, we are growing rapidly and have a number of exciting positions available right now, including a Senior Field / Large Loss Claim Representative
– Property position within the Claims Department located in multiple locations.n n Job Summary n n Verify coverage, investigate liability and/or scope of damage Evaluates the claim to determine claim value, negotiate settlement and moves to settle claims while adhering to company best claim practices.

Obtain and maintain state mandated adjuster licenses Proficiency with/and ability to understand and follow regulations for State jurisdictions.

Ability to operate in a fast paced customer focused environment, while effectively utilizing telephony and claims operating systems Strong organization and time management skills Strong verbal and written communication skills Strong customer service focus Strong negotiation capabilities/ skills Ability to manage moderate to complex claims, coordinate time line of repairs, and supporting vendors/ action items to timely outcomes.

Adhere to strict response guidelines, company best claim practices and state compliance standards Establish and maintain effective communication that keeps customers informed throughout the claims process Ability to operate in a fast paced customer focused environment while scheduling appointments and traveling to inspect damages Utilize estimating software and photos to properly write damages and evaluate the loss Issue payments, send estimate and letters in a timely manner Review claims for supplemental damage to ensure they are related and settled at fair value Proactive and strong customer service and communication Skills Must stay up-to-date with constant changes in industry laws and regulations n n Requirements n n Ability to service customers face-to-face in high stress situations Effective organizational and multi-tasking skills required Protect company equipment and present oneself in a professional manner while meeting with all customers Preferred Technical Skills: Xactimate/Xactware productsn nPreferred Skills, Knowledge Experience: Relevant claims adjusting experience and/or construction background is preferredn nAbility to travel at a moment’s notice throughout the country as needed for catastrophe dutiesn nMust have a valid and active driver’s licensen nEOE/Minorities/Females/Veterans/Disabled/Age.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

n n#LI-JM1

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