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Data Center Technician- TX

Sunrise Systems, Inc.

This is a Full-time position in San Antonio, TX posted April 17, 2021.

Shifts Note The position in San Antonio will a large portion traveling I expect, up to 90 Willing to travel Shift sun – tue or thu – sat and alternate week wednesday When not traveling and going by time locally and site expectations, which may be up to 90 of time, San Antonio data center would be from 7 AM to 6 PM on either front or back half of the week. L2 Data Center Technician Job Description Our Team is currently seeking a strong L2 Data Center Technician to support both company specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbalwritten communication skills, whom are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude. This person will serve as a mentor and trainer to other Services technicians in the field. L2 Technicians are also expected to provide feedback, create documentation on both technical and non-technical process, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the L2 Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion. Knowledge, Skills, and Abilities Ideally a candidate will be an adept in both hardware troubleshooting, physical network set up, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas. Hardware Troubleshooting Related Skills Great server hardware knowledge with deep understanding of all component system type failures Proven RCA or Failure analysis history Experienced in controlled experiments to determine root cause. Assist in conducting failure analysis on field issues until root cause is determined based on Controlled testing of suspect hardware, system, or firmware Engagement of internal engineering departments and the customer Proactively and reactively support field deployments globally by Maintaining deployment equipment, image, and software Learning new products in the production or lab environment New Product Introduction training for site leads and technicians in the field. Assisting field technicians to resolve known and unknown issues real time. Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA. Utilize Linux and Windows Command Line to troubleshoot hardware. Physical Network Set Up Network troubleshooting of Layer-1, Layer-2, Layer-3 Making, cleaning, or running cables Cable management (labeling, dressing, and unintrusive) Assist network admins in setting up switches. Confirming connections both visually and virtually Cable tracing Port map updates Communication, Foundational Skills, and Competencies Setting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear. Daily status updates Define, develop, and implement external and internal customer initiatives. Proactively support field sustaining activities by Developing SOPs, Knowledge articles, guides Conduct training of new issueresolution, new technical process new tools. Attention to detail and accuracy in investigation of issues, RCAFA documents, etc. is critical to this role. It is essential to both the customer and Veritas. Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the datacenter. Up to 90 travel with the ability to work a flexible schedule as needed. Passport or ability to obtain a passport. Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight. Ability to work autonomously and within a local or geographically dispersed team environment. Pre and post work follow up for projects. EducationExperience Minimum expectations 3+ years of experience CompTIA A+ or equivalent experience CompTIA Server+ or equivalent experience CCENT or equivalent experience

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